https:\/\/help.atalink.com\/<\/a><\/p>\n\nC\u00e1c d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n h\u1ed7 tr\u1ee3 th\u00f4ng qua h\u00ecnh th\u1ee9c kh\u00e1c (nh\u01b0 d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n h\u1ed7 tr\u1ee3 t\u1ea1i c\u00e1c \u0111\u1ecba \u0111i\u1ec3m theo y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch h\u00e0ng, d\u1ecbch v\u1ee5 \u0111\u00e0o t\u1ea1o h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng cho Kh\u00e1ch h\u00e0ng) s\u1ebd \u0111\u01b0\u1ee3c hai b\u00ean th\u1ed1ng nh\u1ea5t v\u1ec1 chi ph\u00ed v\u00e0 ph\u01b0\u01a1ng th\u1ee9c cung c\u1ea5p b\u1eb1ng v\u0103n b\u1ea3n b\u1ed5 sung khi c\u00f3 ph\u00e1t sinh y\u00eau c\u1ea7u<\/p>\n\n
\u0110i\u1ec1u 6: Quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a Kh\u00e1ch h\u00e0ng<\/h4>\n\n
C\u00f3 tr\u00e1ch nhi\u1ec7m c\u1eed ng\u01b0\u1eddi ph\u1ed1i h\u1ee3p v\u1edbi ATALINK trong giai \u0111o\u1ea1n ph\u00e2n t\u00edch, kh\u1ea3o s\u00e1t, thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 v\u1eadn h\u00e0nh Gi\u1ea3i ph\u00e1p.<\/p>\n\n
C\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p c\u00e1c th\u00f4ng tin v\u1ec1 n\u1ed9i dung, h\u00ecnh \u1ea3nh v\u1ec1 c\u00f4ng ty, v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 ATALINK s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh ph\u00e2n t\u00edch, kh\u1ea3o s\u00e1t, thi\u1ebft k\u1ebf, tri\u1ec3n khai Gi\u1ea3i ph\u00e1p. C\u00e1c th\u00f4ng tin n\u00e0y Kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 b\u1ea3n quy\u1ec1n v\u00e0 quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u00f3 li\u00ean quan.<\/p>\n\n
C\u00f3 quy\u1ec1n \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t th\u1ecfa thu\u1eadn trong c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t kh\u1ea3 kh\u00e1ng ho\u1eb7c trong c\u00e1c t\u00ecnh hu\u1ed1ng vi ph\u1ea1m th\u1ecfa thu\u1eadn do l\u1ed7i c\u1ee7a ATALINK.<\/p>\n\n
C\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i t\u1edbi c\u00e1c c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u1ec1 \u0111\u00f2i b\u1ed3i th\u01b0\u1eddng v\u00e0 x\u1eed l\u00fd theo lu\u1eadt \u0111\u1ecbnh n\u1ebfu ATALINK vi ph\u1ea1m th\u1ecfa thu\u1eadn Kh\u00e1ch h\u00e0ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m chu\u1ea9n b\u1ecb \u0111\u1ea7y \u0111\u1ee7 thi\u1ebft b\u1ecb, nh\u00e2n l\u1ef1c v\u00e0 \u0111\u01b0\u1eddng truy\u1ec1n theo \u0111\u00fang khuy\u1ebfn c\u00e1o c\u1ee7a ATALINK \u0111\u1ec3 Kh\u00e1ch h\u00e0ng khai th\u00e1c, v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng Gi\u1ea3i ph\u00e1p theo \u0111\u00fang quy tr\u00ecnh. Trong tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u00fang v\u00e0 \u0111\u1ee7 ngh\u0129a v\u1ee5 n\u00e0y, ATALINK s\u1ebd kh\u00f4ng ch\u1ecbu b\u1ea5t k\u1ef3 tr\u00e1ch nhi\u1ec7m n\u00e0o li\u00ean quan \u0111\u1ebfn vi\u1ec7c b\u1ea3o h\u00e0nh, b\u1ea3o tr\u00ec \u0111\u1ed1i v\u1edbi Gi\u1ea3i ph\u00e1p \u0111\u00e3 cung c\u1ea5p.<\/p>\n\n
Kh\u00e1ch h\u00e0ng c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o m\u1eadt m\u1ecdi Th\u00f4ng tin B\u1ea3o m\u1eadt c\u1ee7a ATALINK v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p ti\u1ebft l\u1ed9 cho b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o kh\u00e1c ngo\u1ea1i tr\u1eeb y\u00eau c\u1ea7u c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n c\u1ee7a nh\u00e0 n\u01b0\u1edbc ho\u1eb7c \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc r\u00f5 r\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n c\u1ee7a ATALINK. Kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 c\u00e1c vi ph\u1ea1m ngh\u0129a v\u1ee5 b\u1ea3o m\u1eadt Th\u00f4ng tin B\u1ea3o m\u1eadt do nh\u00e2n vi\u00ean c\u1ee7a Kh\u00e1ch h\u00e0ng g\u00e2y ra.<\/p>\n\n
\u0110i\u1ec1u 7: Quy\u1ec1n v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a ATALINK<\/h4>\n\n
C\u00f3 tr\u00e1ch nhi\u1ec7m cung c\u1ea5p th\u00f4ng tin, t\u00ednh n\u0103ng, quy\u1ec1n qu\u1ea3n tr\u1ecb cho ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 quy\u1ec1n qu\u1ea3n tr\u1ecb c\u00f3 kh\u1ea3 n\u0103ng b\u1ed5 sung ng\u01b0\u1eddi d\u00f9ng (user) tr\u1ef1c ti\u1ebfp tr\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n\n
Ph\u1ed1i h\u1ee3p v\u1edbi Kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt th\u00f4ng tin.<\/p>\n\n
C\u00f3 quy\u1ec1n \u0111\u01a1n ph\u01b0\u01a1ng ch\u1ea5m d\u1ee9t th\u1ecfa thu\u1eadn trong c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t kh\u1ea3 kh\u00e1ng ho\u1eb7c trong c\u00e1c t\u00ecnh hu\u1ed1ng vi ph\u1ea1m th\u1ecfa thu\u1eadn do l\u1ed7i c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/p>\n\n
C\u00f3 quy\u1ec1n khi\u1ebfu n\u1ea1i t\u1edbi c\u00e1c c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u1ec3 \u0111\u00f2i b\u1ed3i th\u01b0\u1eddng v\u00e0 x\u1eed l\u00fd theo lu\u1eadt \u0111\u1ecbnh n\u1ebfu Kh\u00e1ch h\u00e0ng vi ph\u1ea1m th\u1ecfa thu\u1eadn<\/p>\n\n
\u0110i\u1ec1u 8: T\u1ea1m ng\u01b0ng, ch\u1ea5m d\u1ee9t, thay \u0111\u1ed5i n\u1ed9i dung th\u1ecfa thu\u1eadn<\/h4>\n\n8.1 T\u1ea1m ng\u01b0ng<\/h5>\n\n
ATALINK s\u1ebd t\u1ea1m ng\u01b0ng tri\u1ec3n khai gi\u1ea3i ph\u00e1p trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u0111\u1ec3 tham gia v\u00e0o c\u00e1c cu\u1ed9c t\u1ea5n c\u00f4ng t\u1eeb ch\u1ed1i d\u1ecbch v\u1ee5, g\u1eedi th\u01b0 r\u00e1c, c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng g\u00e2y nguy h\u1ea1i t\u1edbi ATALINK v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c<\/p>\n\n
8.2 Ch\u1ea5m d\u1ee9t<\/h5>\n\n
Th\u1ecfa thu\u1eadn n\u00e0y ch\u1ea5m d\u1ee9t theo m\u1ed9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n
Theo th\u1ecfa thu\u1eadn c\u1ee7a c\u00e1c b\u00ean b\u1eb1ng v\u0103n b\u1ea3n.<\/p>\n\n
Tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh s\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng c\u1ea3n tr\u1edf c\u00e1c B\u00ean th\u1ef1c hi\u1ec7n th\u1ecfa thu\u1eadn<\/p>\n\n
Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n ch\u1ea5m d\u1ee9t th\u1ecfa thu\u1eadn khi ATALINK vi ph\u1ea1m nghi\u00eam tr\u1ecdng c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a m\u00ecnh quy \u0111\u1ecbnh t\u1ea1i th\u1ecfa thu\u1eadn<\/p>\n\n
Tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ch\u1ea5m d\u1ee9t do vi ph\u1ea1m c\u1ee7a m\u1ed9t b\u00ean, trong tr\u01b0\u1eddng h\u1ee3p m\u1ed9t trong hai b\u00ean mu\u1ed1n ch\u1ea5m d\u1ee9t th\u1ecfa thu\u1eadn tr\u01b0\u1edbc th\u1eddi h\u1ea1n th\u00ec ph\u1ea3i b\u00e1o tr\u01b0\u1edbc cho b\u00ean kia tr\u01b0\u1edbc ba m\u01b0\u01a1i (30) ng\u00e0y v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a b\u00ean c\u00f2n l\u1ea1i.<\/p>\n\n
8.3 Thay \u0111\u1ed5i n\u1ed9i dung th\u1ecfa thu\u1eadn<\/h5>\n\n
M\u1ecdi thay \u0111\u1ed5i li\u00ean quan \u0111\u1ebfn th\u1ecfa thu\u1eadn \u0111\u01b0\u1ee3c xem l\u00e0 c\u00f3 hi\u1ec7u l\u1ef1c r\u00e0ng bu\u1ed9c ch\u1ec9 khi c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a hai B\u00ean. M\u1ecdi chi ph\u00ed ph\u00e1t sinh do thay \u0111\u1ed5i th\u1ecfa thu\u1eadn do nguy\u00ean nh\u00e2n t\u1eeb B\u00ean n\u00e0o th\u00ec B\u00ean \u0111\u00f3 c\u00f3 tr\u00e1ch nhi\u1ec7m thanh to\u00e1n.<\/p>\n\n
\u0110i\u1ec1u 9: Ph\u1ea1t vi ph\u1ea1m<\/h4>\n\n
B\u00ean n\u00e0o vi ph\u1ea1m b\u1ea5t k\u1ef3 ngh\u0129a v\u1ee5 n\u00e0o c\u1ee7a m\u00ecnh theo quy \u0111\u1ecbnh t\u1ea1i th\u1ecfa thu\u1eadn n\u00e0y g\u00e2y thi\u1ec7t h\u1ea1i cho B\u00ean kia th\u00ec B\u00ean vi ph\u1ea1m s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng to\u00e0n b\u1ed9 thi\u1ec7t h\u1ea1i ph\u00e1t sinh m\u00e0 B\u00ean b\u1ecb vi ph\u1ea1m ph\u1ea3i g\u00e1nh ch\u1ecbu do h\u00e0nh vi vi ph\u1ea1m \u0111\u00f3 g\u00e2y ra.<\/p>\n\n
\u0110i\u1ec1u 10: B\u1ea3n quy\u1ec1n Gi\u1ea3i ph\u00e1p v\u00e0 d\u1eef li\u1ec7u<\/h4>\n\n
C\u00e1c B\u00ean \u0111\u1ed3ng \u00fd r\u1eb1ng ATALINK l\u00e0 ch\u1ee7 s\u1edf h\u1eefu duy nh\u1ea5t v\u00e0 c\u00f3 to\u00e0n quy\u1ec1n \u0111\u1ed1i v\u1edbi quy\u1ec1n t\u00e1c gi\u1ea3, quy\u1ec1n s\u1edf h\u1eefu c\u00f4ng nghi\u1ec7p \u0111\u1ed1i v\u1edbi Gi\u1ea3i ph\u00e1p s\u1ebd cung c\u1ea5p cho t\u1ed5 ch\u1ee9c. C\u00e1c c\u1ea3i ti\u1ebfn, ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn Gi\u1ea3i ph\u00e1p (n\u1ebfu c\u00f3) v\u1eabn thu\u1ed9c quy\u1ec1n s\u1edf h\u1eefu c\u1ee7a ATALINK.<\/p>\n\n
Kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c cho b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o khai th\u00e1c, s\u1eed d\u1ee5ng Gi\u1ea3i ph\u00e1p khi ch\u01b0a \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a ATALINK. Vi ph\u1ea1m \u0111i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c xem l\u00e0 vi ph\u1ea1m th\u1ecfa thu\u1eadn v\u00e0 \u0110i\u1ec1u 9 s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng.<\/p>\n\n
Kh\u00e1ch h\u00e0ng cam k\u1ebft kh\u00f4ng ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng Gi\u1ea3i ph\u00e1p d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o sau khi ch\u1ea5m d\u1ee9t th\u1ecfa thu\u1eadn n\u00e0y, tr\u1eeb khi \u0111\u01b0\u1ee3c ATALINK \u0111\u1ed3ng \u00fd b\u1eb1ng v\u0103n b\u1ea3n. ATALINK c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u Kh\u00e1ch h\u00e0ng b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i khi Kh\u00e1ch h\u00e0ng vi ph\u1ea1m \u0111i\u1ec1u n\u00e0y.<\/p>\n\n
\u0110i\u1ec1u 11: B\u1ea3o h\u00e0nh, b\u1ea3o tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn<\/h4>\n\n11.1 B\u1ea3o h\u00e0nh v\u00e0 b\u1ea3o tr\u00ec<\/h5>\n\n
\u0110i\u1ec1u ki\u1ec7n v\u00e0 ph\u01b0\u01a1ng th\u1ee9c b\u1ea3o h\u00e0nh nh\u01b0 sau:<\/p>\n\n
- Trong th\u1eddi gian b\u1ea3o h\u00e0nh t\u1eeb khi Gi\u1ea3i ph\u00e1p ch\u00ednh th\u1ee9c ho\u1ea1t \u0111\u1ed9ng, ATALINK ph\u1ea3i theo d\u00f5i gi\u00e1m s\u00e1t to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Gi\u1ea3i ph\u00e1p, n\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 l\u1ed7i n\u00e0o \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n th\u00ec ATALINK ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m ch\u1ec9nh s\u1eeda trong th\u1eddi h\u1ea1n s\u1edbm nh\u1ea5t k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin.<\/li>
- \u0110\u1ed1i v\u1edbi sai s\u00f3t ho\u1eb7c c\u00e1c y\u00eau c\u1ea7u ch\u1ec9nh s\u1eeda \u0111\u1ec3 thu\u1eadn ti\u1ec7n s\u1eed d\u1ee5ng, Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o cho ATALINK \u0111\u1ec3 c\u00f9ng th\u01b0\u01a1ng l\u01b0\u1ee3ng ph\u01b0\u01a1ng th\u1ee9c v\u00e0 th\u1eddi gian gi\u1ea3i quy\u1ebft<\/li>
- C\u00e1c Gi\u1ea3i ph\u00e1p b\u1ea3o h\u00e0nh bao g\u1ed3m vi\u1ec7c s\u1eeda l\u1ed7i Gi\u1ea3i ph\u00e1p do ATALINK x\u00e2y d\u1ef1ng v\u00e0 kh\u00f4ng bao g\u1ed3m vi\u1ec7c x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng x\u1ea3y ra do nguy\u00ean nh\u00e2n l\u00e0 l\u1ed7i ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1c, ph\u1ea7n h\u1ec7 th\u1ed1ng, Gi\u1ea3i ph\u00e1p h\u1ec7 \u0111i\u1ec1u h\u00e0nh, Gi\u1ea3i ph\u00e1p m\u1ea1ng, hay nh\u1eefng l\u1ed7i do m\u00f4i tr\u01b0\u1eddng, v\u1eadn h\u00e0nh, d\u1eef li\u1ec7u v\u00e0 l\u1ed7i ph\u1ea7n c\u1ee9ng.<\/li>
- Trong tr\u01b0\u1eddng h\u1ee3p y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh c\u1ee7a Kh\u00e1ch h\u00e0ng bao g\u1ed3m c\u00e1c y\u00eau c\u1ea7u ph\u00e1t sinh ngo\u00e0i Gi\u1ea3i ph\u00e1p b\u1ea3o h\u00e0nh (l\u1ed7i ph\u00e1t sinh kh\u00f4ng b\u1eaft ngu\u1ed3n t\u1eeb Gi\u1ea3i ph\u00e1p), Kh\u00e1ch h\u00e0ng ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m thanh to\u00e1n th\u00eam chi ph\u00ed cho vi\u1ec7c b\u1ea3o h\u00e0nh. Chi ph\u00ed n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c ATALINK th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh c\u00f4ng vi\u1ec7c.<\/li><\/ul>\n\n
11.2 C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh v\u00e0 b\u1ea3o tr\u00ec:<\/h4>\n\n- Do c\u00e1c s\u1ef1 c\u1ed1 v\u1ec1 ph\u1ea7n c\u1ee9ng b\u1ecb h\u1ecfng, s\u1ed1c \u0111i\u1ec7n, s\u00e9t \u0111\u00e1nh, thi\u00ean tai, h\u1ecfa ho\u1ea1n. Tuy nhi\u00ean ATALINK s\u1ebd h\u1ed7 tr\u1ee3 s\u1eeda ch\u1eefa trong th\u1eddi gian s\u1edbm nh\u1ea5t v\u00e0 c\u00f3 t\u00ednh ph\u00ed theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 ph\u00e1t sinh.<\/li><\/ul>\n\n